1. Cancelling a subscription

You may cancel a Muzica paid subscription at any time through account settings or by contacting support@muzica.co.za.

2. Effect of cancellation

Cancellation stops future billing. Unless otherwise required by law or stated during cancellation, you will keep access to the paid plan until the end of the current paid billing period.

3. No automatic refund

Cancelling does not automatically refund the current billing period. Refunds are handled under the Refund Policy.

4. Failed cancellation

If you tried to cancel but were still charged, contact support with proof. If Muzica confirms that the charge happened after a valid cancellation, we will correct the issue and may refund the incorrect charge.

5. Artist accounts after cancellation

If an Artist Account is cancelled, Muzica may limit upload tools, dashboard features, monetisation tools, promotional tools, competition upload features or other artist features. Muzica may keep artist content available, remove it, hide it, or restrict it depending on platform rules, rights status and artist settings.

6. Data after cancellation

Account and content data may be retained where needed for legal, accounting, fraud-prevention, dispute, copyright, payout, tax, security or backup purposes.

7. Contact

Cancellation support: support@muzica.co.za